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Heat Surge Troubleshooting Guide & Video
HeatSurge Repair / Warranty Information:

Consumers repairing units is not recommended by us or Heat Surge. Repairs should be done by a trained technician authorized and trained to work on Heat Surge Units. Consumers may create more of a problem to themselves when installing parts improperly and/or not getting the right parts to really fix the problem(s). Any Repairs done by an un-authorized technician or Consumer will void the warranty and also will be done at their own risk. Let us do the service for you, Vacuums Northwest is an Authrized Sales and Service Center for Heat Surge.

These instructions are intended for the servicing of the Heat Surge fireplace. Authorized trained technicians should only use these manuals/instructions and perform the service needed. Risk of  burn, electrical shock, and fire, is present when performing service to the insert.

Also some replacement parts have been changed/improved over time and may require other parts to be replaced as the original part(s) will not work with the new part. If you are replacing parts please take a moment and view the Heat Surge Parts Replacement Guide or call us at 253-474-9468 Monday - Saturday 9am to 5pm PT